So I had to take my MacBook in [again. That $$$ I spent on the extended warranty was totally worth it. But I'm cheesed that I've had all these problems.] and was unpleasantly surprised by the craptacular service I had at the Apple store.
It was crowded, which, o.k., not a biggie, but for all the people you have working there, couldn't you move someone to the Genius Bar so that things would move along more quickly? Because seeing a Genius Bar sans any geniuses being helpful made me WAY cranky.
Then, after waiting interminably for the resident genius to finally show himself, he turned out to be a total douche. Seriously. It was 3:30 in the afternoon on a Friday. My computer had to be sent out to be repaired to Apple magic land. And dumb guy asks me if I need it to be sent out that day. Or did I want to wait until Monday? Um. Yeah. I'm here for a reason. FIX THIS NOW. So I ask him to send it right away. At which point he looked at his watch and said, "Well. Maybe we can get this out today. It'll have to be boxed up." FUCK. Are you kidding me? Not boxed up! Because that could take MINUTES. And UPS/DHL/FEDEX won't show up for another 1 and 1/2 hours!
Anyway, I got it back today from a lovely lady at the Apple store. So the moral is, that guy at the Apple store sucked ass.
You know, there's an Apple store just north of downtown Dallas where the staff douche factor is so off the charts, I finally stopped going. In fact, I bypass the stores near me and drive 20 miles out of my way because the staff at the exurban Apple store is so much more helpful. I feel your Genius Bar pain.
ReplyDeleteI'm always more offended at bad service in places that pride themselves on good service. Like you, I will go way out of my way to avoid bad service.
ReplyDelete